Health Navigator (40 hours/week, multiple positions)


Full Time


Resettlement and Integration Services


Bachelor or equivalent


1 Year

Work city:


Work start:






CCIS’s Resettlement and Integration Services (RIS) Division is searching for multiple Health Navigators and is accepting applications from qualified job seekers!

As a Health Navigator, you will provide guidance and direct assistance to Newcomers in navigating the healthcare system who may otherwise face barriers to independently utilizing healthcare services.

Health Navigators also build clients’ capacity by teaching them the healthcare system through practical education and while accompanying clients to medical appointments using public transportation.

Primary Duties and Responsibilities include, but are not limited to:

  • Accompanying clients to medical appointments, and when required, provide interpretation while maintaining strict confidentiality
  • Provide practical education and guidance to clients while in clinics, hospitals, labs and any other health care services
  • Establish professional relationships with clients, including home visits when needed
  • Observe, report, and assess client progress, self-reliance, and independence
  • Frequent communication with the CSS Case Manager to discuss clients progress, issues and needs and facilitate ongoing meetings with clients to ensure positive outcomes
  • Track clients’ attendance to medical appointments and client navigation sessions. Initiate outreach and missed appointment procedures, as necessary
  • Maintain confidentiality of records regarding all client services, information, and files as well as completing statistics, iCARE and ETO reporting
  • Attend and represent the organization at professional conferences, in-service trainings, and meetings at the request of or with the approval of the Team Lead
  • May require work on some evenings and weekends
  • Other relevant duties as assigned by Health and Wellness Manager and RIS Director



  • Previous experience in interpretation is a strong asset
  • Knowledge of the settlement and integration process and previous experience working with immigrant and refugee populations considered a strong asset
  • A post-secondary degree/diploma in Education, Social Work or related field is an asset
  • Experience working alongside the healthcare system and/or with vulnerable populations considered an asset
  • Computer literacy and proficiency with Microsoft Office programs is essential
  • Ability to multitask and work in a multidisciplinary, culturally diverse environment
  • Ability to relate and communicate effectively in multicultural, multilingual and multidisciplinary environments
  • Able to perform duties independently and with minimal supervision
  • We value flexibility, reliability, proactiveness, collaboration, motivation and initiative-taking
  • Ability to speak another language is considered a strong asset


To Apply:

Qualified candidates are invited to send resume and cover letter to HR@ccisab. ca. These positions will remain open until suitable candidates have been found. Please include “Application to Health Navigator” in the subject line of your email.

CCIS thanks all applicants, however, only those selected to compete further for this position will be contacted.

Important, please note:

To protect public health, including the safety of our staff and clients, all offers of employment from CCIS are conditional on the candidate being fully vaccinated against COVID-19 or submitting a valid accommodation request, with supporting documentation, which is subsequently approved.

Additional Information

CCIS – Who We Are

CCIS (Calgary Catholic Immigration Society) is a nonprofit organization that provides settlement and integration services to all immigrants and refugees in Southern Alberta. Since our inception in 1981, we have been a community leader with solid experience in the design and delivery of comprehensive services for our newest neighbours. We deliver these services through a dynamic multi-cultural, multi-denominational and multi-disciplinary team of professionals who collectively speak over 60 languages.

From airport reception to a first job interview, CCIS’s programs and services have been designed to assist immigrants and refugees through all phases of the settlement and integration process. CCIS is committed to welcoming and serving newcomers of all races, ethnic and national origins, cultural backgrounds and religions, sexual orientations and gender identities and expressions.

CCIS – Resettlement and Integration Services (RIS) Division

CCIS Resettlement & Integration Services (RIS) division provides support services that enable Government Assisted Refugees (GARs) to transition to a new life in Calgary. RIS also offers several programs specific to refugee children and youth. RIS programs are designed to: assist in developing the independence of our clients, build capacity within the family structure and enhance our clients’ economic success. Our team of multicultural counselors provide settlement assistance in over 16 languages.



CCIS is proud of our reputation for providing exceptional service to our clients of every nationality, culture and heritage.

We do so with a dedicated team of multi-lingual, multi-denominational staff.

If you would like to join our team, check out our current job postings. If there are no postings, please come back soon for a visit!