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Cultural Brokerage Program

WHO WE ARE

A culturally responsive team of brokers with multicultural knowledge and experience, and skills in 25 languages.

WHAT DO CULTURAL BROKERS DO?

Offer culturally responsive support by working alongside CFS caseworkers to interpret cultural issues and deliver culturally relevant services.

Build bridges by facilitating cross-cultural communication between CFS caseworkers, service providers, and clients. Brokers recognize when trust is built, relationships are strengthened and needs are more effectively met.

Support successful integration by raising awareness around supportive resources and by providing settlement assessment and referrals for newcomer families.

OUR APPROACH
Holistic Settlement & Integration Support: We offer holistic support for child, family, and community development and cultural transition into Canada.
Culturally Responsive: As a resource and referral hub, we aim to effectively identify and meet the cultural needs of immigrant children, youth and families from diverse ethno-cultural backgrounds.
People-Centered: Our brokers provide client-focused supports to ensure culturally responsive services to improve quality of life.
Strength in Community: We seek to develop, expand, and strengthen community collaborations, networks, mentorship opportunities, and programs to address needs of families within their ethnic community.

WHO CAN ACCESS OUR SERVICES?

Families and children are referred to the CCBP by Calgary and Area Child and Family Services.
“I was asked to translate for Spanish-speaking parents whose English language was limited. I helped build a bridge between the workers and the family and helped them to establish a good connection and relationship. After the meeting, the family was satisfied with the resources they got and were glad they were able to communicate effectively with the workers and have their feelings and problems completely understood.”
- Lidia, Cultural Broker

pdfBrokerage Newsletter April 2016

Contact Us

Noureddine Bouissoukrane  
Phoen: 403.817.6481
Email: